(330)757-8868
www.polandvet.com
Making the Most of your Veterinary Visit
Preparation is the key to a successful veterinary visit! Please read the following suggestions to ensure your pet is provided with the best care possible. Signs and Symptoms When calling to schedule your pet's visit, please describe all concerns regarding your pet's health. This may include change in appetite or thirst, vomiting or diarrhea, weight gain or loss, coughing, sneezing, change in breathing, scratching, hair loss or limping. This will allow our staff to schedule your appointment appropriately and ensure the correct amount of time is provided to address all of your concerns.
Medical History In order to provide the best care possible, we must be familiar with your pet's medical history. This includes previous veterinary visits, vaccinations, testing, medications, illnesses or injuries, and/or surgeries. The best way to provide us with a complete medical history is to have your previous veterinary hospital fax or email your pet's records to our office. You should also bring any medical history (including x-rays or ultrasound images) you have at home to your appointment. Incomplete medical history may lead to unnecessary duplicate testing or vaccinations.
Medications Please bring a complete list of your pet's current medications to your appointment. This includes prescription, over the counter medications (vitamins, supplements) and preventatives (heartworm, flea, tick). Please provide the medication name, strength, quantity, frequency and how long your pet has been taking the medications. This will allow our doctors to determine if the medications are appropriate, if they will interfere with newly prescribed medications or if an adjustment of medication is necessary.
Diet Please become familiar with your pet's diet prior to your appointment. This includes the brand name, type (canned, dry, semi-moist), flavor and quantity of food your pet is provided per meal. If you are unsure of the amount of food your pet is provided, please determine the amount by measuring it in cups or ounces. Please also include a list of treats and/or table food your pet receives regularly. This information will help to determine if the diet is appropriate and if any changes are needed.
Behavior When scheduling your appointment, please inform our staff of any behavioral issues you have noticed at previous veterinary visits or at home. This may include fear, anxiety or aggression towards people or other animals. This will allow our staff to tailor your appointment to your pet's specific needs.
Registration New clients are required to complete a registration form. You may complete this form online by clicking here or in our office 10-15 minutes prior to your appointment. Please consider completing the form online as this will provide ample time for our staff to become familiar with you and your pet and allow you to focus your attention on your pet at the time of the appointment.
Safety For your protection and that of others, we ask that all pets be placed on a leash or in a carrier before entering the building. Even though we make every effort to make our patients feel comfortable during their visits, they might be a little uneasy about new people, new surroundings or other pets.
Payment Payment is required at the time of your visit. We accept cash, Visa, Master Card, Discover and personal checks with proper identification. We also accept Care Credit, which you can learn more about at www.carecredit.com or by calling 1-800-365-8295.
Appointment Times and Emergencies Emergency cases will always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each patient on time, and that your pet will receive the same undivided attention if ever needed
Visit Stress and Anxiety At Poland Veterinary Centre, we are care about your pet's emotional well-being as much as their physical health. We understand that veterinary visits can be stressful for both you and your pet. We take several precautions to create a low stress environment tailored to your pet's individual needs. There are several ways for you to take an active role in reducing your pet's anxiety before, during and after your appointment. We encourage you to visit the following links for tips on making the veterinary hospital a great experience for you and your pet.
If you wish to become involved in your pet's emotional health, you may choose to bring your pet to our facility for "Happy Visits". A happy visit is when the pet comes into the clinic just to be exposed to the environment. The pet can walk around, greet the technicians and reception staff, receive treats and attention from the staff, and then go home. That way, when the pet eventually comes in for an actual appointment, he or she already has many positive associations with the clinic. There is no charge for these visits and no appointment is required.
Cats Reduce Stress of Veterinary Visits for Cats
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